Refund and Returns Policy
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items
- Gift cards
To complete your return, we require a receipt, proof of purchase, or a change card issued by the shop.
Refunds
Once your return is received and inspected, we will send you an email confirming receipt of your returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at yiotisjewellery@gmail.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at yiotisjewellery@gmail.com and send your item to:
Yiotis Jewellery
Akamantos Avenue
Marina Latchi Complex Shop 19
Post Code: 8840
Post Office Box: 66206
Polis Chrysochous, Paphos, Cyprus
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, we will send the refund to the gift giver, and they will be informed of your return.
Shipping Returns
To return your product, please mail it to:
Akamantos Avenue
Marina Latchi Complex Shop 19
8840
Polis Chrysochous, Paphos, Cyprus
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
Depending on your location, the time required for an exchanged product to reach you may vary.
If you are returning higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds and returns, please contact us at yiotisjewellery@gmail.com.